Factory Reset - Still unable to repair the remote. 3. Make sure batteries is new. A universal remote is the best way to combat this issue. I have tried all of the - 1267246 I just bought a new Samsung smart TV model #UN55KU6290 and I'm having problems with the remote. Message Not Available appears. Message Not Available appears. I can turn off and on but thats it. They won't change anything unless it becomes a royal pain in the _ _ _ for them.) Factory Reset - Still unable to repair the remote. 3. 6. IR Test - Using a camera phone, point remote and see if 2 red lights appear. I had an issue with my volume not working. 5. Whenever I used either of the remote I would receive a "Not Available… In case this fix does not work, there might be a hardware issues. (Do not forget to pound Samsung with a few emails and phone calls. Solved: Remote stopped working. Smart Touch Control Remote: Button functions If these steps do not resolve your issue please get in touch through one of the options below - Contact Samsung Care New Zealand experts on 0800 726 786 - Contact our Live Chat New Zealand team services are open 24hours, 7days. 6. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced. This no longer works with the new Directv remotes. 4. My Samsung 5500 series is also not responding to my remote, after basic trouble shooting. 4. I have both a Samsung HDTV and a Samsung 5.1 HT System. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Here is an easy way how to pair your smart remote to the TV. The signal light stays on flickering and does not respond to my remote, except waving my remote … Now it says not available. Message Not Available appears . 5. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced. Message Not Available appears . It just worked. IR Test - Using a camera phone, point remote and see if 2 red lights appear. Every time I use it for anything other than power a message on the screen says "not available".