3. Our solutions are available on desktop, mobile, tablet and browser-based, making it accessible anywhere and everywhere. After all, that is what games are meant for. The Hilton Garden Inn has recently introduced the first interactive training game for the hospitality industry (please find also my prior posting Serious Games For Hospitality Training). The training needs to be engaging and interesting, especially those kind of trainings which are information-heavy, they have to be tailored to meet the constant change of compliance legislation, etc. Make it easy for staff to access manuals and resources from their phones. #MakeanImpact. Additional Resources Media. Keep upgrading your status as a hotelier. Using the powers of psychology and gaming to make work more fun can be crucial to recruiting and retaining a 21st-century workforce motivated by more than money. Interactive training games can put them in worst-case scenarios through simulating them on the screen, this also does not have a real-world impact even if they go wrong somewhere. Better and more connected workplaces are actually one of the 3 things today’s hospitality employees want. Most of them are free. The training leader can also play the role of a restaurant customer and rate how each group handles difficult situations, awarding … Welcome to the section devoted to all the training activities, games, exercises and icebreakers you can use to strengthen your customer service training.. So, hotel managers, you can give a couple of these a try at the workplace to even train your team members. There are 6 different areas in hospitality training where Interactive training games can be used: Customer service and guest handling training: This is one of the most important areas of hospitality training. 5. Issues like these not only make it necessary for the organizations to keep aside a huge chunk of their budget aside for training but also create a demand for more cost-effective and uniform method of training. Follow the steps at Bigdino to see the stages from a novice to a true Hotel Baron. Training Games… Technology is an important part of the hospitality industry, and it's what keeps operations efficient — when employees know how to use it effectively by making technology training part of the on boarding process.. So, these hotel management games can be used in team-building activities and even for training team members. These free hotel management games are the best method to acknowledge the certain set of skills required for the job positions at the hotel. Via: Serious Games Source and Centredaily.com Hilton Garden Inn(R) Unveils Ultimate Team Play Hilton Garden Inn, the award-winning mid-priced hotel brand with locations throughout North America and Europe, this week unveiled Ultimate Team Play - the first interactive training game to be used in the hospitality industry that utilizes game-based technology. There are 6 different areas in hospitality training where Interactive training games can be used: This is one of the most important areas of hospitality training. See more ideas about ice breakers, team building activities, ice breaker games. Simple role playing exercises are another type of game that can be used for hospitality training. Training games make sure that new employees learn things quickly, remember what they’ve learned and connect well with the brand and function accordingly. My Sunny Resort is another funny and interesting game. There is a demo present before the game begins to give you an idea about the rules and regulations of the game. In the holiday season, make sure you operate your hotel in the best possible way. These enjoyable experiences not only create more productive employees, but they also lead to satisfied and content customers. New York restaurateur Danny Meyer said that "hospitality is everything," according to Oprah.com. Hospitality industry professionals at times have to face tough working schedule. There are numerous sites to play these hospitality games online like Funnygames, Kibagames,  Shockwave etc. So, if you are a gaming enthusiast, give yourself some time off to unwind using these Hospitality games. Regular format of training may teach them but it does not necessarily stick around in their memory or help them connect with the organization. You would come across a bunch of new games every other week that take over the internet. Hospitality professionals are always on-the-go, and their training should be able to keep up. Hospitality is an important component of any customer experience. Complicated software in this industry requires intensive training but regular classroom training makes it boring and so using interactive training games can help make this training easy, engaging and fun. There are four professions, from the hotel management sector, linked to the game. Part of being hospitable is to help people become comfortable in their surroundings and meet others. This training teaches the employees to deal with all kinds of guests and … Training in the hospitality sector has its own set of challenges and obstacles. The tasks of the game are for suitable for the learning of all sorts of positions in the hotel management staff. Hospitality is an important component of any customer experience. 40% of employees who receive poor job training leave their positions within the first year. The hospitality industry is rapidly changing with an increased demand for high-quality, cost-effective and interactive training. Write the following words and phrases onto index cards: extraordinary, delight, serve, above and beyond, discovering, like family, adding value, positive experience. We have a lot more games to recommend in this article, so before you start trying online hotel management games, just read on. The following are five free customer service training games that we have used with clients during our customer service courses for more than a decade.. We frequently receive requests for training ideas … Resort Empire is another challenging online hotel management game that gives you the authority to master your hotel management skills. Today, starting from inventory to reservations, everything is done using computers and the internet. The free version is good for beginners and for add-ons you might need to shell out some bucks. (adsbygoogle = window.adsbygoogle || []).push({}); Hotel Baron is one of the popular hospitality games that can be found online. For instance, Cornell University has a similar solution named Cocktail Party Simulation that teaches hospitality workers how to handle and intercultural situations. Part of being hospitable is to help people become comfortable in their surroundings and meet others. Many of the games and ideas I’ll suggest here are based on improvisation, an area that more and more companies are discovering as a powerful tool for communication training. Training hospitality staff on-the-go. We use cookies to ensure that we give you the best experience on our website. This one is special for the Hotel Management ladies. Training in the Hospitality industry includes a lot of different types of learning. Start trying a few of these games online or download the apps. From a beginner to a hotel expert, you can select the transition and simulation category. Training in the hospitality sector has its own set of challenges and obstacles. Being in this industry the employees have to meet guests and tourists from different geographical locations and various ethnic backgrounds. Videotape the exercise and play it back, allowing groups to rate each other. 6. With changing times the training requirements and needs of this industry is also changing. The power of improvisation games for customer service . We are trapped in the IT world with a lot of  Hotel Management software flooding us daily. Hospitality Training. Forms & Checklists. Let’s have a look at few of these interesting hotel management games which have stood the test of time to remain popular till date. In this article, we suggest a few hotel management games which you might like and that might help in hospitality learning as well. Soft skills training and company guidelines are part of this area of training. To beat the stress and to relax, there can’t be a better thing than a game. Some of them are funny, stimulating and related to hotel management training. Training in the Hospitality industry includes a lot of different types of learning. Hygiene and housekeeping may sound like a very easy job but it is difficult and is the backbone of the hospitality business. Would it not be interesting to find some fun games which might be related to your field and there is something to take away and learn as well.